WD Passport USB device not recognized.

Discussion in 'General Technical' started by Intrepid5295, Dec 31, 2009.

  1. Intrepid5295

    Intrepid5295

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    I own a WD Passport device that, once upon a time, worked on my Vista Home Premium desktop. Now, whenever I plug it into any USB port, Windows starts to search for a driver......which it cannot find because none is supposed to be required. I have sent multiple messages to Windows Support and receive all kinds of stuff telling me "how to install a USB device" and the like.......none of which pertain to my problem nor were they of any help. I can take the device to my son's XP desktop, and it connects immediately. Earlier in December, I received a message from SpiritX in these forums, but I was sidetracked in following them to completion, and have lost the last sheet.

    I have completed the SCANNOW, CHECKDISK, and USB stack refresh. None of these steps have fixed my problem.
     
    Intrepid5295, Dec 31, 2009
    #1
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  2. Intrepid5295

    Guest Guest

    Has WD support also not provided you any recent Vista driver updates or
    other meaningful help?
     
    Guest, Jan 1, 2010
    #2
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  3. Intrepid5295

    Guest Guest

    If the drive is in a fat format you might consider reformatting it in NTFS
    format. Such a change does not destroy the data and might 'fix' the drive so
    it will work in both machines.

    Michael
     
    Guest, Jan 1, 2010
    #3
  4. Intrepid5295

    Guest Guest

    Hi, Michael.

    I think you meant to "convert" the drive from FAT to NTFS. Reformatting it
    WILL destroy the data. But the built-in command, convert.exe, will convert
    the format from FAT to NTFS without destroying the contents - and it is much
    quicker than reformatting, practically instantaneous.

    To the OP: In a Command Prompt window, type: convert /?
    This should display a "mini-Help" screen showing how to use the command.

    RC
    --
    R. C. White, CPA
    San Marcos, TX

    Microsoft Windows MVP
    Windows Live Mail 2009 (14.0.8089.0726) in Win7 Ultimate x64
     
    Guest, Jan 1, 2010
    #4
  5. Intrepid5295

    Guest Guest

    YES YES Convert, not format (embarrassed)

    Michael
     
    Guest, Jan 1, 2010
    #5
  6. Intrepid5295

    Guest Guest

    e Premium desktop. Now, whenever I plug it into any USB port, Windows start=
    s to search for a driver......which it cannot find because none is supposed=
    to be required. I have sent multiple messages to Windows Support and recei=
    ve all kinds of stuff telling me "how to install a USB device" and the like=
    ........none of which pertain to my problem nor were they of any help. I can=
    take the device to my son's XP desktop, and it connects immediately. Earli=
    er in December, I received a message from SpiritX in these forums, but I wa=
    s sidetracked in following them to completion, and have lost the last sheet=
    ..
    hese steps have fixed my problem.

    Try: http://www.uwe-sieber.de/usbtrouble_e.html
     
    Guest, Feb 4, 2010
    #6
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