Vista won't Install Update KB2676562 and Kb2679255

Discussion in 'General Technical' started by Lantz, Jul 23, 2012.

  1. Lantz

    Lantz

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    For the past couple hours now I've been fiddling around with a Vista machine used in the billing office at the company where I work. I noticed it has two updates that refuse to install after several attempts. I've tried both the Microsoft Fixit utility for Windows Update and the Windows Update Readiness Tool for Windows Vista 32-bit.

    Looking back through the update logs I've found that issue has been occuring since 12/16/2011, well before I starting working here, and also far back enough that restoring the computer isn't really an option. As of yet I have not encountered any real issue with the updates not installing other than it seems no other updates have installed since the failures and that it stalls the computer shutting down as it tries to install the updates.

    I managed to pull the portion of the WindowsUpdate.log that contains the basic information about the failures. Nothing significant jumps out at me as to be the cause of the problem and Windows Update simply returns an "unkown error occured" message.

    Code:
    2012-07-22	21:07:33:031	3900	bbc	Misc	===========  Logging initialized (build: 7.6.7600.256, tz: -0400)  ===========
    2012-07-22	21:07:33:031	3900	bbc	Misc	  = Process: C:\Windows\Explorer.EXE
    2012-07-22	21:07:33:031	3900	bbc	Misc	  = Module: C:\Windows\system32\wucltux.dll
    2012-07-22	21:07:33:031	3900	bbc	WUApp	No EULA acceptance needed
    2012-07-22	21:07:40:035	1340	1724	Misc	===========  Logging initialized (build: 7.6.7600.256, tz: -0400)  ===========
    2012-07-22	21:07:40:035	1340	1724	Misc	  = Process: C:\Windows\system32\wuauclt.exe
    2012-07-22	21:07:40:035	1340	1724	Misc	  = Module: C:\Windows\system32\wuaueng.dll
    2012-07-22	21:07:40:035	1340	1724	Handler	:::::::::::::
    2012-07-22	21:07:40:035	1340	1724	Handler	:: START ::  Handler: Command Line Install
    2012-07-22	21:07:40:035	1340	1724	Handler	:::::::::
    2012-07-22	21:07:40:035	1340	1724	Handler	  : Updates to install = 1
    2012-07-22	21:07:40:488	1340	1724	Handler	  : WARNING: Command line install completed. Return code = 0xfffffffe, Result = Failed, Reboot required = false
    2012-07-22	21:07:40:488	1340	1724	Handler	  : WARNING: Exit code = 0x8024200B
    2012-07-22	21:07:40:488	1340	1724	Handler	:::::::::
    2012-07-22	21:07:40:488	1340	1724	Handler	::  END  ::  Handler: Command Line Install
    2012-07-22	21:07:40:488	1340	1724	Handler	:::::::::::::
    2012-07-22	21:07:40:769	1340	1724	Handler	:::::::::::::
    2012-07-22	21:07:40:769	1340	1724	Handler	:: START ::  Handler: Command Line Install
    2012-07-22	21:07:40:769	1340	1724	Handler	:::::::::
    2012-07-22	21:07:40:769	1340	1724	Handler	  : Updates to install = 1
    2012-07-22	21:07:40:862	1340	1724	Handler	  : WARNING: Command line install completed. Return code = 0xfffffffe, Result = Failed, Reboot required = false
    2012-07-22	21:07:40:862	1340	1724	Handler	  : WARNING: Exit code = 0x8024200B
    2012-07-22	21:07:40:862	1340	1724	Handler	:::::::::
    2012-07-22	21:07:40:862	1340	1724	Handler	::  END  ::  Handler: Command Line Install
    2012-07-22	21:07:40:862	1340	1724	Handler	:::::::::::::
    Any help would be much appreciated.
     
    Lantz, Jul 23, 2012
    #1
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