User Profile Problem

Discussion in 'Recovery & Backup' started by Daveh, Aug 26, 2017.

  1. Daveh

    Daveh

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    My sister has a problem on her computer that I am trying to rectify. It keeps loosing the data in her user profile. When it does the following message is displayed when she enters her password to log on "The User Profile Service failed the logon. User profile cannot be loaded".I know how to recover from this successfully so I dont need any help there but, the problem keeps happening maybee once a month sometimes longer. All the info I find tells me how to recover from this problem but what I am trying to discover is what is causing this to happen. When I use regedit to display the relevant S-1-5 folder most of the data is missing.Does anyone know what could be causeing this problem. I have run chkdsk /f no problems I have done full system scan for viruses no problems, I have run malwarebytes no problems she is running AVG and only uses the pc for emails/ searches /and creating letters, she is not very computer literate so will not do anything that she doesnt know how to in case it causes problems.
     
    Daveh, Aug 26, 2017
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