upgrading problems

Discussion in 'Installation & Compatibility' started by Foolin, Jul 31, 2007.

  1. Foolin

    Foolin

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    I recently bought a new Asus laptop that had Vista Home Premium preinstalled. I have a copy of Vista Ultimate which I got some time ago from a family member who works at Microsoft. However when I try to upgrade I get about 20 minutes into it (until gathering files is at 20% complete) and the upgrade cancels itself. There is no error number or description of the problem, it just simply says it encountered an error and needs to close. Any ideas on this would be appreciated
     
    Foolin, Jul 31, 2007
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  2. Foolin

    Jason

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    Are you booting from the dvd or installing from within home basic? I suggest trying to install from the boot if you have not already, and if that doesn't work check to make sure you have the latest BIOS updates.
     
    Jason, Aug 1, 2007
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