Unable to install SP2

Discussion in 'Installation & Compatibility' started by Dewable, May 21, 2012.

  1. Dewable


    May 21, 2012
    Likes Received:
    I've not been able to install SP2 since its release. I get Windows Update error 80073712. I've tried several times over the years to get it to install without success. Using the updated readiness tool I get a CheckSUR log as follows:

    Checking System Update Readiness.
    Binary Version 6.0.6002.22574
    Package Version 14.0
    2012-05-20 20:00

    Checking Windows Servicing Packages
    Checking Package Manifests and Catalogs
    Checking Package Watchlist
    Checking Component Watchlist
    Checking Packages
    Checking Component Store
    (f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\x86_microsoft-windows-ieframe_31bf3856ad364e35_6.0.6001.22418_none_65294180c73d8731.manifest x86_microsoft-windows-ieframe_31bf3856ad364e35_6.0.6001.22418_none_65294180c73d8731
    (f) CSI Payload File Corrupt 0x00000000 repdrvfs.dll x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6002.18005_none_0b4ada54c46c45b0
    (f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\x86_microsoft-windows-ieframe_31bf3856ad364e35_6.0.6000.21046_none_632068beca314d80.manifest x86_microsoft-windows-ieframe_31bf3856ad364e35_6.0.6000.21046_none_632068beca314d80
    (f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\x86_microsoft-windows-ieframe_31bf3856ad364e35_6.0.6000.16851_none_62872273b12017b2.manifest x86_microsoft-windows-ieframe_31bf3856ad364e35_6.0.6000.16851_none_62872273b12017b2
    (f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\x86_microsoft-windows-ieframe_31bf3856ad364e35_6.0.6001.18248_none_647f330bae383e13.manifest x86_microsoft-windows-ieframe_31bf3856ad364e35_6.0.6001.18248_none_647f330bae383e13
    (f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\x86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_6.0.6002.18024_none_1517eb861f5c64f3.manifest x86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_6.0.6002.18024_none_1517eb861f5c64f3

    Seconds executed: 1138
    Found 6 errors
    CSI Manifest Failed Catalog Check Total count: 5
    CSI Payload File Corrupt Total count: 1

    Unavailable repair files:

    Using information found online it appears as though KB969897 is the culprit. I have downloaded and extracted the files, renamed the necessary files and moved them to the appropriate folders and reran the readiness tool. It again gives me the same result. The problem is the manifest files it lists as Unavailable are not in the download that I extracted. I have found multiple listings of what is included in this download and apparently these manifest files are supposed to be there.

    I have tried to install a newer security update but I get a popup stating it is not available for my software level. I'm assuming that is because SP2 is not installed.

    The corrupt file it lists cannot even be found on my system. I found a download on it but have no idea what it is even for since it doesn't reside on my system other than in the folder I downloaded it to.

    Any assistance that can be provided will be much appreciated
    Last edited: May 21, 2012
    Dewable, May 21, 2012
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  2. Dewable


    Sep 1, 2010
    Likes Received:
    clifford_cooley, May 21, 2012
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  3. Dewable


    May 21, 2012
    Likes Received:
    Yes, I had tried that particular repair file without success. Since I posted this, I found that Toshiba has a hidden partition on the laptop that pretty easily allows a system restore to factory out of the box state. Afterwards I have been successfull in fully installing all available updates.

    I appreciate your response.
    Dewable, May 24, 2012
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