Problems with HP Solution Center on HP Pavillion running VISTA Home Permium

Discussion in 'General Technical' started by johns, Aug 6, 2009.

  1. johns


    Aug 6, 2009
    Likes Received:
    I had HP Solution Center for an HP Scanjet 4850 installed on a PC running WINDOWS XP. I ported Solution Center over to a PC running Windows Vista using Microsoft's Windows Easy Transfer Companion. When I start HP Solution Center I get a message (every time) "Please wait while Windows configures HP Solution Center". If I cancel or not I get an error message saying that a network resource is unavailable. When I click OK Solution Center starts, gives me the same error message. When I clear all error Messages I am able to scan photos, documents etc.

    I tried reinstalling the software but then I try I get an error stating that the installer cannot access the HKEY\Local_Machine\System\ENUM registry key. I have tried changing the permissions on that key but Vista will not let me save changes even though I am logged in to an administrator account.

    Where do I go from here.
    johns, Aug 6, 2009
    1. Advertisements

  2. johns

    Guest Guest

    Maybe not a direct answer but just for information.
    I was running scanner HP4570 on my ME.
    I installed the CD-SW on my Vista but he refused to work and after several
    contacts with the help center the only solution was to perform a clean
    install on Vista.
    Afterwards not at all instaaling the CD-SW but directly connecting the
    scanner to an USB-bus and everthing was working fine.
    A technical clarification i didn't receive but the scannner is now working
    Guest, Aug 7, 2009
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.