problem installing sp2

Discussion in 'General Technical' started by dianev, Aug 15, 2013.

  1. dianev


    Aug 15, 2013
    Likes Received:
    i started to install service pack 2 and was able to get thru the first of 3 stages. the pc rebooted and began the second phase without any problems. when the pc rebooted for the next stage the windows boot manager appeared with the following..

    File: CI.dll
    Status: 0xc0000098
    Info: required file missing or corrupt

    i rebooted to launch widows startup repair and the boot manager came up again...

    Status: 0xc000000f
    Info: required device is inaccessible

    what is ci.dll and how did it become corrupted or missing? how do i install sp2 now when windows fails to load only after 2 stages?

    before sp2, i ran the system update readiness tool and was able to install an update successfully. but fail to install sp2. what went wrong?
    dianev, Aug 15, 2013
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