No Audio Device is Installed

Discussion in 'Audio & Video' started by amstuart, Nov 4, 2010.

  1. amstuart

    amstuart

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    Hi:

    Helping my Mom troubleshoot her DELL Dimension E520 running Vista Home 32 bit. No audio out of her speakers. I swapped a set of working speakers from my Gateway system and I can hear feedback just as I insert the jack into the green speaker connection. The speaker with the red "X" in the system tray states Volume:0, High Definition Audio Device. Right-click on icon, Open Volume Mixer, and "No Audio Device Installed" appears. Device Manager is clean. I uninstalled the Sigma Tel Audio driver and installed Realtek Audio; I disabled and enabled; I went to the DELL Website for my Model and Serial number and made sure all software was as installed at factory; I uninstalled SP2 and reinstalled it; I uninstalled all audio drivers, rebooted and let Windows install the audio driver. The speaker with the red "X" persists as does the "No Audio Device Installed" warning.

    I installed Piriform Speccy and included the results. This Forum and a GOOGLE search of this issue returns hundreds and hundreds of suggestions to try. I am out of ideas.
    Screencapture attachments below.

    Thank you.

    Adam

    Motherboard
    Manufacturer Dell Inc.
    Model 0WG864
    Chipset Vendor Intel
    Chipset Model P965/G965
    Chipset Revision C2
    Southbridge Vendor Intel
    Southbridge Model 82801HH (ICH8DH)
    Southbridge Revision B0
    BIOS
    Brand Dell Inc.
    Version 2.4.0
    Date 05/24/2007

    Operating System
    MS Windows Vista Home Basic 32-bit SP2
    Installation Date: 13 April 2007, 09:43
    Serial Number: 3YMR2-XXXXXXXXXXXX Graphics
    Monitor
    Name Generic Non-PnP Monitor on Intel G965 Express Chipset Family
    Current Resolution 1152x864 pixels
    Work Resolution 1152x834 pixels
    State enabled, primary
    Monitor Width 1152
    Monitor Height 864
    Monitor BPP 32 bits per pixel
    Monitor Frequency 60 Hz
    Device \\.\DISPLAY1\Monitor0
    Intel(R) G965 Express Chipset Family
    Memory 384 MB
    Memory type 2
    Driver version 7.14.10.1147
    Intel(R) G965 Express Chipset Family
    Memory type 2
    Driver version 7.14.10.1147
    LogMeIn Mirror Driver
    Memory type 2
    Driver version 2.50.596

    Audio
    Sound Card
    High Definition Audio Device
    Playback Devices
    Digital Output Device (SPDIF) (High Definition Audio Device)
    Speakers (High Definition Audio Device) (default)

    SUMMARY

    Operating System
    MS Windows Vista Home Basic 32-bit SP2
    CPU
    Intel Pentium D 820
    SmithField 90nm Technology
    RAM
    1.5GB DDR2
    Motherboard
    Dell Inc. 0WG864 (Microprocessor)
    Graphics
    Generic Non-PnP Monitor @ 1152x864
    Intel(R) G965 Express Chipset Family
    Intel(R) G965 Express Chipset Family
    LogMeIn Mirror Driver
    Hard Drives
    156GB Seagate ST3160812AS (SATA) 36 °C
    Optical Drives
    TSSTcorp CDRWDVD TS-H493A
    Audio
    High Definition Audio Device
     

    Attached Files:

    amstuart, Nov 4, 2010
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  2. amstuart

    amstuart

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    Used Add New Hardware to try and force installation of audio device and have a new error message.

    Adam
     

    Attached Files:

    amstuart, Nov 4, 2010
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  3. amstuart

    WAW8

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    WAW8, Nov 4, 2010
    #3
  4. amstuart

    amstuart

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    Hi:

    Am I uninstalling Intel(R) G965 Express Chipset Family
    under Display Adapters (in Device Manager) before installing the new video certified driver?

    Thanks.

    Adam
     
    amstuart, Nov 4, 2010
    #4
  5. amstuart

    WAW8

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    If you're asking ME ... I mentioned using the link to install Audio drivers, not Video drivers.

    That links is supposed to be able to determine the exact match on drivers for your make and model machine. If it recommends a different driver, that would probably be OK, but if your current driver is working, I wouldn't change it.
     
    WAW8, Nov 4, 2010
    #5
  6. amstuart

    amstuart

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    Hi WAW8:

    Sorry, yes, I was replying to you. The creative Labs driver(s) were not supported for the Dimension E520 Model (only the Sigmatel and RealTek audio drivers when I put my actual Tag identifier in. During installation of the Creative Lab driver, an error message pops up telling me the driver is unsupported. I rebooted into SAFE mode (after reinstalling the Sigmatel driver) and when I hover the mouse on the system tray speaker icon, this time the error message is not "No Audio Device is Installed" (as seen after a regular boot sequence) but instead is "Audio Device not Configured". I am allowed to select NEXT, but SAFE mode aborts the process for configuration (if this was going to take place). Is there any utility to check the hardware itself? Is it likely that the audio "chip" or other hardware is the culprit? I am not sure how DELL integrates audio on the MOB.

    Adam
     
    amstuart, Nov 4, 2010
    #6
  7. amstuart

    WAW8

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    While certainly any hardware can go bad, these utilities that the vendors use to update drivers on their machines (Dell does the same thing) are generally quite reliable. If you're having to use SAFE mode for driver config, I suspect that something you're running during startup is conflicting.

    Go to the Start area, run MSCONFIG, select the Startup tab. uncheck everything -- and then reboot. See if you can uninstall/reinstall drivers after that.
     
    WAW8, Nov 5, 2010
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