Bluescreen

Discussion in 'Drivers' started by mayblgraham, Aug 28, 2009.

  1. mayblgraham

    mayblgraham

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    I have a fairly new Dell Inspiron that is shutting down every time it goes into sleep mode and then I get the following message:

    Problem signature:

    Problem Event Name: BlueScreen

    OS Version: 6.0.6001.2.1.0.768.3

    Locale ID: 1033

    Additional information about the problem:

    BCCode: 1000007e

    BCP1: FFFFFFFFC0000005

    BCP2: FFFFF80001FC7B81

    BCP3: FFFFFA60017D2798

    BCP4: FFFFFA60017D2170

    OS Version: 6_0_6001

    Service Pack: 1_0

    Product: 768_1

    Files that help describe the problem:

    C:\Windows\Minidump\Mini082709-03.dmp

    C:\Users\Jenny\AppData\Local\Temp\WER-33707666-0.sysdata.xml

    C:\Users\Jenny\AppData\Local\Temp\WER7D63.tmp.version.txt

    I do not know my KB number to know which Windows download to choose.

    Thank you!
     
    mayblgraham, Aug 28, 2009
    #1

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  2. mayblgraham

    WAW8

    Joined:
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    You posted this into the Drivers subforum instead of the General Technical subforum. If you had gone there, you would have seen the pinned post we have regarding troubleshooting BSOD/Stop errors. Suggest you go there and read that.
     
    WAW8, Aug 28, 2009
    #2

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