Anyone, please help! Microsoft Support Diagnostic Tool has stopped working

Discussion in 'General Technical' started by Andyxz, Jun 27, 2016.

  1. Andyxz


    Jun 27, 2016
    Likes Received:
    Hi All, first time here, hoping someone will be able to help me or put me in contact with someone who can.

    I am trying to update my computer. I got error 80073712. I was told to try and use the Windows System Update Readiness tool. This is a .diacab file. Tried to run this using win+R then typing in msdt /cab [file path]. Microsoft Support Diagnostic Tries to open and run but crashes with the following:

    msdt.exe - Application Error
    The application failed to initialize properly (0xc0000005) to terminate the application

    Problem signature:
    Problem Event Name: BEX
    Application Name: msdt.exe
    Application Version: 6.0.6001.18000
    Application Timestamp: 47918ba6
    Fault Module Name: StackHash_dcb0
    Fault Module Version:
    Fault Module Timestamp: 00000000
    Exception Offset: 77df18c0
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.0.6002.
    Locale ID: 2057
    Additional Information 1: dcb0
    Additional Information 2: aabacc9a5181fc7750b4b69c315ec010
    Additional Information 3: fb63
    Additional Information 4: 1e622cfc82b5cfa0f686d5b81f3db8eb

    Any idea how to resolve this error and run msdt.exe?
    Andyxz, Jun 27, 2016
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.