Uninstall problem - uninstall not recognized by system

I recently uninstalled a program in order to install a new version. The old
version no longer shows up in my programs list (from the start button & then
programs). However it still shows up on the Control panel page used to
install or uninstall programs. When I try to install the new version of the
program I want - a drop down box appears stating that the old version still
exists and must be uninstalled in Windows Control panel. When I then go to
the control panel to try to uninstall for the second time I receive the
error message ""The specified module could not be found". So it seems that
the first uninstall did indeed uninstall the program - but it still shows up
on the control panel. Any ideas??

That's probably a Windows Installer error, I suspect the uninstall didn't
run correctly and damaged the installation. I think this utility will help:

http://support.microsoft.com/kb/290301
Description of the Windows Installer CleanUp Utility

The utility does NOT uninstall the program, it it removes all installation
records from Windows Installer so that a program can be re-installed to fix
the damage, then uninstalled correctly.

Hal
--
Hal Hostetler, CPBE --
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

"KarenA" <> wrote in message
news:...
> I recently uninstalled a program in order to install a new version. The
old
> version no longer shows up in my programs list (from the start button &
then
> programs). However it still shows up on the Control panel page used to
> install or uninstall programs. When I try to install the new version of
the
> program I want - a drop down box appears stating that the old version
still
> exists and must be uninstalled in Windows Control panel. When I then go to
> the control panel to try to uninstall for the second time I receive the
> error message ""The specified module could not be found". So it seems
that
> the first uninstall did indeed uninstall the program - but it still shows
up
> on the control panel. Any ideas??
>