Problem using cell phone USB 13G connection with Win Vista 64bit S

I have an LG VX7000 cell phone and Verizon Wireless Mobile Office Kit
VERKULG7000 (USB to cell phone cable and software and drivers for 98SE, 2000,
ME and XP. I currently use my cell phone on occasion on my HP ZE5470US
notebook computer running Windows XP Pro SP3. I have no trouble using the 3G
connection or FAX/Modem connection with the cell connected to any USB port on
the computer.

I just bought an HP DV9830US running Vista 64bit SP1. I plugged my cell
phone to the cable and the cable into the USB port and Windows Vista can not
configure the phone as a modem. This is a huge problem for me since I
occasionally need connectivity when free WiFi or other internet/phone
connection is not available.

I have been in contact with LG tech support and they say that the cell phone
may not be compatable with Vista. LG suggested contacting Verizon Wireless.
I contacted Verizon Wireless today and they said that they have had an
incredible amount of issues with all of their hardware and software
(especially music) related to Vista. Their tech and sales department were
not really sure which direction to point me in. Of course, they wanted to
sell a phone with internet connectivity built in, which does not help me one
bit.

As far as I am concerned, I am plugging in a USB device to be used as a
modem. Doesn't matter what XP machine I plug it into, it seems to work. But
the Vista operating system does not want to recognize this USB modem device
(cell phone). I have spent days chasing information by searching on the NET
with no success.

I really need a solution (simple and free) to getting this new computer with
Vista 64bit SP1 connected to the interenet and FAX using my cell phone
exactly like I do with my XP Pro SP3 machine.

I have had a few other issues so far with the new Vista OS and so far I am
not impressed. I'll address those another time.

Thanks for any help/solutions!

Post in reply to: XammaX

There is one simple solution, but it probably won't be free: use the phone
with an OS that supports it. If the phone manufacturer doesn't understand
the problem or what to do to resolve it, it isn't a simple issue. And
it's unlikely that you will get a solution from anyone else - the solution
may well reside in the phone firmware.

This is not at all an unusual circumstance, if you look back at the history
of modems with different Windows releases. Many modems stopped working as
Windows releases progressed, and had to get updated firmware to work again.

What you are experiencing is why, particularly with 64-bit OS versions, it
is important to be sure that the devices you want - or need - to use have
drivers that are fully supported and tested for that OS version.

Sorry there isn't better news.

HTH
-pk

Post in reply to: XammaX
Unfortunately, even though you want it to be simple "As far as I'm concerned
...." but it isn't and cannot be made to be so. The data functionality of
the phone relies on drivers that must be made available by LG and Verizon -
if they don't have a driver or software install package available for 64-bit
Windows then that's that, the phone will not work in Vista and cannot be
made to work in Vista. That's not Vista's fault, it's the fault of the
hardware manufacturer (LG) for not providing 64-bit support.

--
Richard G. Harper [MVP Shell/User]
* NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
* PLEASE post all messages and replies in the newsgroups
* The Website - http://rgharper.mvps.org/

Post in reply to: XammaX
Thanks everyone for the prompt responses.
When I was in school, a serial connection was two wires and Ones and Zeros.
I guess USB might stand for Uncompatable Software Blunder and not a physical
format of hardware connection. I guess planned obsolescence is always part
of technology.

I just find it hard to believe that a new OS would not be backward
compatable. I'd almost bet that Vista will run DOS applications but not a 4
year old cell phone. hahaha I'm still getting 6-10 Meg of updates for my XP
every week or so. "Knowledge Base" is a cute way of saying, "Oooops!"

Perhaps Bill Gates can put a few of his guys and gals on a program to come
up with solutions that get posted on this site to help out some of us that
are a bit less financially fortunate than he is. If I could rush out and buy
a new cell phone just to fix a Vista software/driver incompatability problem,
I would. Kind of like trading in a car for a new one because it's time for
an oil change. Can't justify it. My cell works better than a lot of my
friend's newer ones.

Thanks again and I'm sure you'll see more of me on these discussion groups
when I start getting more into this new computer. I'm really not looking
forward to it.

Max

Post in reply to: XammaX


Why must it be?


You might very well be wrong. Vista cannot install apps that use 16-bit
installers.


An OS is an extremely complex work. If you find one with no KB and no
updates, it's because it's dead in the water.


Why not LG?


The repsonsibility could very well lie with LG. *They* are the ones who
write the drivers for their systems and devices. MS does not.


Except for LG's apparently not having created drivers or firmware that works
with Vista64, so that it can't work with your PC's OS. That is LG's
problem, not MS's.



The point is that you have a responsibility to ensure that the hardware you
need to use works with the OS. This information is very seldom secret.

If the manufacturer makes an unsupported claim regarding compatibility,
that's another story entirely, but the user does have a due-diligence
requirement.

HTH
-pk