Vista install DVD not recognized
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Vista install DVD not recognizedExpand / Collapse
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MarcD
Posted 5/8/2008 1:15:04 PM




Post in reply to: Not Me
Yes, I booted another Compaq Presario with that DVD. This isn't a burned or
copied DVD; it's Genuine MS Green Label Holographic.

I can read, write, boot any other CD or DVD in my drive. And it passes
hardware diagnostics in PC-Doctor 5 which comes pre-installed on the
Presario. It's true that my machine has an AMD Sempron and most OEM discs are
burned on Intel machines with SysPrep; but I've never heard of that making it
impossible to even recognize that there's a disc in the DVD drive.

When I put the disc in and try to populate the Volume in hardware
Properties, it says the drive is a DVD but all the numbers are zero as if
there's not even a formatted disc in the drive.


Post #107512
Not Me
Posted 5/8/2008 3:35:01 PM




Post in reply to: MarcD
Maybe I missed it, but is your system set to use the DVD as the first boot
device?
I have had both bad DVDs and bad drives, it sounds like one or the other.
I would be real tempted to pickup a new DVD drive ($29 at Wal-Mart) and
install it just to be sure.
Even if it turns out to be something else, it doesn't hurt to have 2 DVD
drives in your machine (to make copying faster/easier).

--
A Professional Amateur...If anyone knew it all, none of would be here!
CarGodZeroOne@hotmail.com
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Post #107594
MarcD
Posted 5/8/2008 7:05:01 PM




Post in reply to: Not Me
Yeah, it's set as the first boot device in BIOS; then the CD and then the 2
hard drives. I never see the "Press a key to boot from CD or DVD" message; it
just boots XP from the C: drive.

Even setting the DVD as the only boot device doesn't get it to boot from the
DVD; it just gives an error message.


Post #107747
MarcD
Posted 5/8/2008 7:25:00 PM




Post in reply to: Not Me
Side note: does everyone really waste money on new hardware instead of
troubleshooting problems? I was going to get the electrical system in my car
diagnosed to find out why an idiot light is on, but I guess it would actually
be easier to just replace the car.


Post #107753
Not Me
Posted 5/8/2008 8:25:04 PM




Post in reply to: MarcD
From what you have described, either the DVD or the deck is defective.
Will that drive recognize other DVDs, just not the Vista one?
If so, it may be a bad disk.
If the DVD is tested and recognized in another drive, but not that one, I
would consider that troubleshooting and not feel bad about getting another
deck. BTW: A DVD drive is a little less expensive than a car.
--
A Professional Amateur...If anyone knew it all, none of would be here!
CarGodZeroOne@hotmail.com
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Post #107796
MarcD
Posted 5/9/2008 11:15:06 AM




Post in reply to: Not Me
The drive works with all other discs, and that disc was bootable in a similar
computer, so neither is defective.

I'm just waiting for my $59 worth of MS tech support. After four days, all
I've gotten is one email asking me to repeat the same info I provided in the
original inquiry.


Post #108162
Not Me
Posted 5/9/2008 8:55:05 PM




Post in reply to: MarcD
Other DVDS? or other CDS?
I have one machine that will only boot with a copy of Vista's DVD, but not
the original, even though the original boots in several other machines.

--
A Professional Amateur...If anyone knew it all, none of would be here!
CarGodZeroOne@hotmail.com
Change Alpha to Numeric to reply


Post #108544
MarcD
Posted 5/10/2008 12:15:05 AM




Post in reply to: Not Me
The drive can read all other DVDs and CDs; and it can boot from all my other
bootable DVDs and CDs.


Post #108621
Not Me
Posted 5/10/2008 3:55:23 PM




Post in reply to: MarcD
It sounds like that DVD and drive just don't like each other.
It's rare, but it happens.
Just for kicks, make a copy of the DVD and try it in that drive...

--
A Professional Amateur...If anyone knew it all, none of would be here!
CarGodZeroOne@hotmail.com
Change Alpha to Numeric to reply

Post #109034
MarcD
Posted 5/10/2008 5:05:01 PM




Post in reply to: Not Me
I don't have access to another DVD writer. But I agree it's probably just a
unique compatability problem. If MS won't send me a replacement DVD disc I'll
see if I can order the CDs, which I could even use in my CD writer drive if
it came to that.


Post #109069
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