Cannot send Email
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Cannot send EmailExpand / Collapse
Author
Message
blake
Posted 11/3/2009 2:45:11 PM




Here is error message:
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was 'johnpdunaway@allshores contracting.com'.
Subject 'Balance in QuickBooks register', Account: 'Office Manager Allshores
Contracting', Server: 'mail.allshorescontracting.com', Protocol: SMTP, Server
Response: '501 : malformed address:
contracting.com> may not follow Secure(SSL): No, Server Error: 501, Error Number: 0x800CCC79

I don't know why it is mentioning johnpdunaway@allshores contracting.com and
QuickBooks register in the Subject. The email accounts I am using are from
allshores@allshorescontracting.com and
officemanager@allshorescontracting.com. I can receive emails just fine but
cannot send out. The email accounts are from Hostgator and I followed the
setup the same as I would have for Outlook Express.
Post #245563
Sam Hobbs
Posted 11/3/2009 6:45:10 PM




Post in reply to: blake
Note that there is a space in johnpdunaway@allshores contracting.com. That
won't work. Fix that first then let us know if it still does not work.




Post #245615
Gary VanderMolen
Posted 11/3/2009 8:45:09 PM




Post in reply to: blake
Perhaps there is a corrupted message in the Outbox. Open the Outbox
folder and delete any messages you see there.

--=20
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen



the=20
determining=20
provider.
contracting.com'.=20
Allshores=20
Server=20
address:=20
contracting.com and=20
from=20
fine but=20
the=20
Post #245651
Darla
Posted 11/3/2009 8:45:11 PM




Post in reply to: blake



Post #245660
readysetgo
Posted 11/3/2009 10:45:09 PM




Post in reply to: blake
I cannot send mail for the past 2 days either, getting similar error message:

The connection to the server has failed. Subject 'Re: Thanksgiving dinner
-', Account: 'mail.comcast.net', Server: 'SMTP.comcast.net', Protocol: SMTP,
Port: 25, Secure(SSL): No, Socket Error: 10013, Error Number: 0x800CCC0E

This particular "Thanksgiving dinner" email has been going back and forth
for several days. Now, with no changes in my computer, emails, or service, I
am no longer able to send mail. ??? What is going on with Windows Mail?

The price of computers, software, and internet services is expensive enough.
Shelling out the money and then not being able to use the products is
extremely frustrasting!!! I have never had this type of email error. Please
help.

Post #245684
Gary VanderMolen
Posted 11/4/2009 12:45:07 AM




Post in reply to: readysetgo
Thanks for including the complete error message. It makes=20
troubleshooting relatively easy.

Comcast made some changes in their email settings. Follow these steps:
http://www.comcast.com/Customers/FAQ/FaqDetails.ashx?Id=3D2288

Note that the outgoing server now requires port 587 rather than port 25. =

Also, "My server requires authentication" must be checked.
Although those instructions were written for Outlook Express,
Windows Mail uses the same settings.

--=20
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen


message:
dinner=20
SMTP,=20
0x800CCC0E
forth=20
service, I=20
Mail? =20
enough.=20
Please=20

Post #245696
pccarehimanshu
Posted 11/4/2009 6:45:12 AM





One step which you can try is as it worked for me

Open windows mail
click on Tools
Then accounts and then choose your account and select properties
Then click on the TAB server
and check that box which says "MY SERVER REQUIRES AUTHENTICATION"
and apply.

Take care and keep smiling


--
pccarehimanshu
Post #245735
Darla
Posted 11/4/2009 8:45:10 PM




Post in reply to: readysetgo
I had the same problem with sending mail.i could receive,but could not send.
It was my belkin router causing it. it needed to be updated.I called Belkin
and they walked me through the solution. I never would have thought of that
causing it.Anyone that has a belkin router can call 1-800-223-5546 and tell
them you need a firmware update.You will have to have the model of your
router. I hope this helps you or anyone having the problem.Let me
know.........Darla


Post #245852
readysetgo
Posted 11/4/2009 8:45:12 PM




Post in reply to: Gary VanderMolen
Thanks so much for the tip. I changed my 25 to 587 and set to
authenticate... and it works again!!! yeah!


Post #245869
Gary VanderMolen
Posted 11/4/2009 8:45:12 PM




Post in reply to: readysetgo
2bXKHA.5368@TK2MSFTNGP02.phx.gbl>

You're very welcome. Thanks for reporting back.=20

--=20
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen


steps:
25.=20
message:
dinner=20
Protocol: SMTP,=20
0x800CCC0E
forth=20
service, I=20
Mail? =20
expensive enough.=20
is=20
error. Please=20
Post #245873
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