I'm new to this forum. Nice to meet you all.

I got this game yesterday. The installation went very smoothly, but when I start the game the black screen appears and nothing comes up afterwards. There's no music, just a black screen. I'm using window Vista and I am sure the all the requirements for the game is met. I've played bioshock using this laptop and the requirements are much higher and everything was fine. Ive contacted EA and have almost tried everything. Can somebody please help? Does anyone have the same problem? Thanks.