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Group: Forum Members
Last Login: 12/7/2008 12:13:30 PM
Posts: 2, Visits: 12 |
| Hey there. Installed all the expansions and everything, with Apartment Life being the last. Installed latest official patches as well. When game starts, it simply freezes after the intro movie, and displays the "Sims 2 apartment life" logo and screen, but nothing else. Music continues to play and only way I can exit is by using the ctr+alt+del and task manager shows the program as not responding. Here are my specs:
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System Information
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Time of this report: 12/4/2008, 19:38:16
Machine name: ---
Operating System: Windows Vista™ Ultimate (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.080917-1612)
Language: English (Regional Setting: English)
System Manufacturer: BIOSTAR Group
System Model: N68PA-M2T
BIOS: )Phoenix - Award WorkstationBIOS v6.00PG
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 5200+ (2 CPUs), ~2.6GHz
Memory: 2046MB RAM
Page File: 1764MB used, 2579MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6001.18000 32bit Unicode
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DxDiag Notes
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Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.
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DirectX Debug Levels
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Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
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Display Devices
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Card name: ASUS X1950 Series
Manufacturer: ATI Technologies Inc.
Chip type: ATI Radeon Graphics Processor (0x7280)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_7280&SUBSYS_01821043&REV_9A
Display Memory: 1022 MB
Dedicated Memory: 255 MB
Shared Memory: 767 MB
Current Mode: 1680 x 1050 (32 bit) (60Hz)
Monitor: SyncMaster 2253GW,SyncMaster Magic CX2253GW(Digital)
Driver Name: atiumdag,atiumdva,atiumd64.dll,atiumd6a.dat,atitmm64.dll
Driver Version: 7.14.0010.0597 (English)
DDI Version: 9Ex
Driver Attributes: Final Retail
Driver Date/Size: 6/24/2008 21:57:42, 3691008 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-31C0-11CF-A671-88213BC2CA35}
Vendor ID: 0x1002
Device ID: 0x7280
SubSys ID: 0x01821043
Revision ID: 0x009A
Revision ID: 0x009A
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
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Sound Devices
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Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_1565E601&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.5433 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 6/12/2007 07:06:40, 1097512 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Digital Output Device (HDMI) (2- High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10DE&DEV_0067&SUBSYS_00670000&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.00.5840.16387 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/2/2006 07:28:10, 273920 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_1565E601&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.5433 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 6/12/2007 07:06:40, 1097512 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
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Sound Capture Devices
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Description: Realtek Digital Input (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.5433 (English)
Driver Attributes: Final Retail
Date and Size: 6/12/2007 07:06:40, 1097512 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
I got a 5.1 rating on vista.
I tried googling, and some of the people who seem to have this problem also have ASUS graphics cards. Could this be the problem? All my drivers are up to date though.
Please help. I tried reinstalling 3 times already and it really is a laborious task and so frustrating. |
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Co-Administrator
Group: Administrators
Last Login: Yesterday @ 9:10:20 AM
Posts: 2,770, Visits: 3,077 |
| Your machine and graphics card are powerful enough to run practically anything. Problems like this are typically video drivers, especially when you continue to get sound and the machine doesn't freeze totally on you.
I didn't see what version of the Catalyst drivers you're running. I believe the latest is 8.11.
Please check your version and report back.
ASUS A832nSLI-Deluxe, AMD 64X2 4400 OC 2.4GHz, 2GB OCZ,
Running: Windows 7, Vista 32-bit, Ubuntu 9.10, 9.04
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Group: Forum Members
Last Login: 12/7/2008 12:13:30 PM
Posts: 2, Visits: 12 |
| Hey there. Thanks for helping me. I downloaded and installed the latest driver and it is still giving me the same problem.
I went digging through the EA games folder and I found this log file, although I am not sure if it has anything to do with my problem.
Log generated on 12/6/2008, 00:42
=== Application info ===
Name: The Sims 2 EP8
Version: 1.16.0.194
Build: ReleaseSRT
=== Machine info ===
OS version: Windows NT 6.0
CPU: 3640Mhz, Name:AuthenticAMD, FPU:1, MMX:1
Memory: 2048MB
Free memory: 928MB
User: ---
Computer: ---
=== Sound device info ===
Name: Unknown
Driver: Unknown
=== Graphics device info ===
Number: 0
Name (driver): Radeon X1950 Pro
Name (database): Radeon X1950 Pro (NOT FOUND IN DATABASE!)
Vendor: ATI
Chipset: Vendor: 1002, Device: 7280, Board: 01821043, Chipset: 009a
Driver: atiumdag.dll, Version: 7.14.10.621, GUID: D7B71EE2-31C0-11CF-9E71-88213BC2CA35
Driver version: 621
Monitor: \\.\DISPLAY1
Monitor aspect: 1.602702, <>
Screen mode: 1680x1050x32BPP,60Hz
Texture memory: 1024MB
HW T&L: Fixed function:1 Programmable:3.0
Pixel program: 3.0
Texture stages: 8
AppControlledAA: 1
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Co-Administrator
Group: Administrators
Last Login: Yesterday @ 9:10:20 AM
Posts: 2,770, Visits: 3,077 |
| Sorry, can't offer you anything more. We don't have the resources to debug problems with individual games. Unless someone familiar with the specifics of this game jumps in, this is all we can offer. You have the latest drivers, and according to the EA site, their game is supposed to work fine with Vista.
Suggest you send them your EA log and see if they can find anything wrong in it.
ASUS A832nSLI-Deluxe, AMD 64X2 4400 OC 2.4GHz, 2GB OCZ,
Running: Windows 7, Vista 32-bit, Ubuntu 9.10, 9.04
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