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Group: Forum Members
Last Login: 5/30/2008 11:33:56 PM
Posts: 1, Visits: 5 |
| | Just got a new laptop and it runs on Vista Home Premium which I'm not very familiar with at all (been using XP pretty much since it came out). I've been pretty worried because not too long ago Vista/the laptop started to get a bit slow at certain times or at one or two points, stopped functioning, etc. The "blue screen" has appeared all of a sudden a few times already and this worries me cause this is a 2-day old laptop here! I think the trouble started when I tried downloading a trial version of Adobe Photoshop CS3 from HERE:http://www.filehippo.com/download_photoshop/ After downloading the HUGE file, I ran it to install PS CS3 and it was really, really slow. That's when the troubles and hang-ups started if I recall right. Anyway, 2 main problems: I tried to uninstall CS3 and it's components using "Programs and Features" in the Control Panel. I was able to eventually get rid of some stuff like Adobe Reader but that's about it. I also tried system restore to a time before I tried installing CS3. It said the restoration was successful but when I checked, CS3 was still listed. Eventually I deleted the folder (Adobe) in C:/Programs Files plus this other Adobe folder that was on my desktop (the installer somehow placed or extracted it there when I tried to install the program). Meanwhile, this may or may not be relevant but I've also ran Registry Mechanic 7 a few times to hopefully help fix some errors. So PROBLEM #1:  Despite doing all that and deleting the Adobe folders, CS3 is STILL listed on the "Programs and Features" list and I can't get it off! Would anyone know how I can remove/unlist this program from there? PROBLEM #2, regarding the BLUE SCREEN: Product Windows Problem
Shut down unexpectedly Date
5/30/2008 10:53 AM Status
Not Reported Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 13321 Files that help describe the problem (some files may no longer be available)
Mini053008-01.dmp
sysdata.xml
Version.txt Extra information about the problem
BCCode: 1000007f
BCP1: 00000008
BCP2: 8014A000
BCP3: 00000000
BCP4: 00000000
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1
-- What does this mean and what can I do about it? I really hope someone can help me with these issues. |
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Vista Forums Moderator
Group: Vista Forum Moderator
Last Login: 8/23/2008 6:27:23 AM
Posts: 1,024, Visits: 981 |
| Problem 1: If you cant find any files left from it, i think it may be best to ignore it.
Problem 2: I need to know more information about the blue screen you got. Go here: http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx and install the debugging tools. Then follow the instruction here: http://www.listikal.com/how-to-open-windows-dump-dmp-files/ of how to open the dmp file (it will be located in c:/windows/minidump). Ignore anything about missing symbols as that is normal.
Asus-SLI Deluxe, AMD x2 4400 (oc'd to 5000), x1900xtx (oc'd), 2GB Corsair XMS RAM 2-3-3-6 (4x512), 500GB Maxtor HDD w/ 32mb cache, 300GB Maxtor HDD w/ 16mb cache, Creative Audigy 4 (Daniel Driver Set), HVR-1100 Dvb-t hybrid TV card, 580W Hiper Type M PSU. 5.0 score on Vista Ultimate x64, 6040 3DMark 06' score on XP |
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