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support without makeing any progress toward resolving my problem. I am unable
to connect with my tethered wireless phone on Vista Ultimate 64-bit SP1, but
can connect perfectly well using the same device and the same software on XP
SP3. I have worked through the manufacturer's (in this case, the Telecomm
carrier) support organization with no resolution. We narrowed the problem
down to Microsoft Remote Access Services. The connection protocol works on
XP using pure RAS - connect and dial from the Network Connections panel -
without the mfg-provided interface software. I have a trace (Logging
enabled) from an unsuccessful attempt to connect on Vista.
I went through four different technical support people today, ultimately
ending with MdAlthaf Alishair K ("Mohammed") who, at length, told me there
was nothing more he could do, refused to escalate to any other technical
support resource, and refused to accept the trace or facilate anyone
reviewing the trace information. He insisted that it is not a Microsoft
software issue, but a problem with the device or the manufacturer-provided
software which must be pursued through them. (As you see, I have already
done that, so we're now in a finger-pointing stand-off. I'm wondering how he
can be so sure without even reviewing the trace. With this kind of filtering,
it's a wonder MS ever hears about any issues!) To give him credit, he did
suggest that I post the issue on an MS support forum, which I am doing.
So, (very) long story short, I am at the end of my rope. I am laying my
case before the good members of this forum. I will happily zip and email the
trace to anyone who might be willing to review it. I've deliberately left
off the device and provider details to place the focus on RAS, which is where
I'm convinced the problem lies, but I'll happily provide excruciating details
to anyone who insists on these before agreeing to look at the trace. (Be
aware that I've already tried all the usual approaches, including
de/re-installing software, drivers, etc., and disabling other networking
channels - everything, short of totally re-installing Vista, suggested by any
of the support people I've spoken with so far.) There are others who are
having the same RAS symptom with different devices, even ordinary modem
(attempted) connections. See, e.g.
http://forums.techarena.in/showthread.php?p=3719354. So, can anyone help?
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Please post a zip of the PPP.log and RASMAN.log files
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PPPMan
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Trace info is attached.
+-------------------------------------------------------------------+
|Filename: raserror31.zip |
|Download: http://forums.techarena.in/attachment.php?attachmentid=6847|
+-------------------------------------------------------------------+
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etfloyd
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Please post a zip of the indicated files. the zip you posted contains a
1MB HTML file which I will not open.
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Attached, just the two logs, as requested. The original .html file is
what Vista produced when I switched on logging for the dial-up
connection, tested with straight DUN, and then saved the result to a
file. It includes all available logs with links for easy viewing.
For the files attached to this message, I re-did the tests. First, I
used netsh ras diagnostics to enable logging for all events, (..set
loglevel all, ..set rastracing * enabled, ..set modemtracing enabled).
Then, I ran two tests beginning at specific clock times. Starting at
15:18, I attempted to connect using VZAccess Manager. Starting at
15:19, I attempted to connect with straight DUN using the
NationalAccess-BroadbandAccess connection from Network Connection
manager. (Both attempts resulted in Error 31, as always.) After the
tests, I disabled logging to ensure that the logs were flushed and then
clipped out the section encompassing the test times and saved for
posting.
There is a third log, tapisrv.log, that contains a lot of trace info.
I didn't include it since you did not specifically request it, but I
would be happy to post it as well if if would help. Thank you for your
willingness to review the traces.
+-------------------------------------------------------------------+
|Filename: TwoLogs.zip |
|Download: http://forums.techarena.in/attachment.php?attachmentid=6859|
+-------------------------------------------------------------------+
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etfloyd
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Re MS case 1068346924, attached is the full trace log for error 31 on
attempt to connect with Motorola SM56. I can now reproduce this error
with the original Blackberry VZAccess Manager connection (USB tethered
Blackberry 8330), a Sprint Moble Broadband connection (Novatel / Ovation
U7227 dongle), and the Motorola SM56 built-in POTS modem.
+-------------------------------------------------------------------+
|Filename: modemerr31.zip |
|Download: http://forums.techarena.in/attachment.php?attachmentid=6962|
+-------------------------------------------------------------------+
--
etfloyd
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It has just been brought to my attention that my use of the name
"Mohammed" in quotes might be misinterpreted as a comment on the
technician's ethnicity. It is not. Mohammed is the name that he asked
me to use, even after I expressed concern to him that using that name
might be misinterpreted as disrespect for the Prophet. For that reason,
I put it in quotes to indicate that it is used at his request. It never
crossed my mind that it might also be misinterpreted as a comment on his
ethnicity. It is neither a comment on the technician's ethnicity nor on
the religion of Islam nor any other political speech. It is simply the
name that he asked me to use.
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etfloyd
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