Windows Vista Forum Home    Search    Members    Calendar    Who's On Welcome Guest ( Login | Register )       Recent Posts    Popular Topics Home » Vista Newsgroups » Games and Gameplay Support » Cannot Install DirectX 23 posts, Page 2 of 3 ««123»» Cannot Install DirectX Rate Topic Display Mode Topic Options Author Message Richard Posted 5/27/2008 4:35:06 PM Post in reply to: Chuck Walbourn [MSFT] "This error indicates ..." the obvious. As I said "I have tried all that has been suggected here and more" I have downloaded the Web version .. the complete package ... all result in the same. They either fail to install or give you an immediate "install complete". and notthing is there. If extracted the CABs and viewed them ... they appear fine. Yes the Cryto service is up ... I'v have tried building a certificate for these files ... doesn't work. I'm pretty sure this is a bug introduced into vista recently. I have heard success stories on this before April. Thanks for ur fast reply Richard MS MVP since 1996 .. System Internals Software Developer Post #121051 Chuck Walbourn [MSFT] Posted 5/27/2008 7:55:07 PM Post in reply to: Richard Send me your %WINDIR% + "Logs" file DirectX.log offline. I just tried it on my Windows Vista Ultimate X64 machine and it ran fine. -- Chuck Walbourn SDE, XNA Developer Connection This posting is provided "AS IS" with no warranties, and confers no rights. Post #121184 Richard Posted 5/27/2008 7:55:08 PM Post in reply to: Chuck Walbourn [MSFT] I'll send you the logs, but there wil be nothing in there, I suspect, I can't install Direct X 9.xc ... from any method. I am running a new Brand New DELL XPS M1730 Maxed out ... Vista Ultimate (32bit) ... If I run the same source installs on my DELL XPS 710 ... no problem Will send them to you tomorrow ... Thanks again for your attention ,,,, u may be the very source to this issue that has effected many users in the last 60 days. Post #121185 Richard Posted 5/27/2008 9:15:04 PM Post in reply to: Chuck Walbourn [MSFT] "Send me your %WINDIR% + "Logs" file DirectX.log offline" need ur email address .. u got mine Post #121226 Richard Posted 5/28/2008 8:35:03 AM Post in reply to: Chuck Walbourn [MSFT] You got mail ... attached is the log you requested and another ... Post #121439 Richard Posted 5/30/2008 10:45:18 AM Post in reply to: Chuck Walbourn [MSFT] Hiya Chuck .. email returned that I sent you ... her are the bottom view lines of the directx.log. Let me know if u also would like the errorlog. 5/28/08 08:02:01: dsetup32: === SetupForDirectX() start === 05/28/08 08:02:01: dsetup32: Mar 5 2008 15:45:01 05/28/08 08:02:01: dsetup32: SetupForDirectX(): query dxsetup command: result = 2. 05/28/08 08:02:01: dsetup32: DXSetupCommand = 0. 05/28/08 08:02:01: DXWSetup: DSetupCallback(): Phase = 0, Steps = 0 05/28/08 08:02:01: dsetup32: Installing on Windows 6.0.6001 05/28/08 08:02:01: dsetup32: DirectXSetupIsJapanese == 0 05/28/08 08:02:01: dsetup32: DirectXSetupIsJapanNec == 0 05/28/08 08:02:22: dsetup32: IsIA64(): not IA64. 05/28/08 08:02:22: dsetup32: CLR version number = 2.0.50727 05/28/08 08:02:22: dsetup32: DXCheckTrust(): C:\Windows\system32\DirectX\WebSetup\dxupdate.cab is trusted. 05/28/08 08:02:22: dsetup32: GetCDXUpdate(): Extracting dxupdate.dll from C:\Windows\system32\DirectX\WebSetup\dxupdate.cab. 05/28/08 08:02:22: dsetup32: Extracted file C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\dxupdate.dll from cab 05/28/08 08:02:22: dsetup32: Extracted file C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\dxupdate.inf from cab 05/28/08 08:02:22: dsetup32: Extracted file C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\dxupdate.cif from cab 05/28/08 08:02:22: dsetup32: GetCDXUpdate(): Loading dxupdate.dll in C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\. 05/28/08 08:02:22: dsetup32: DirectXSetupIsJapanese == 0 05/28/08 08:02:22: dsetup32: DirectXSetupIsJapanNec == 0 05/28/08 08:02:22: dsetup32: IsWow64(): not Wow64 process. 05/28/08 08:02:22: dxupdate: ----- 05/28/08 08:02:22: dxupdate: DirectXUpdateInstallPlugIn(): Plug-In dxdllreg_x86.cab does not exist. 05/28/08 08:02:22: dxupdate: ----- 05/28/08 08:02:22: dxupdate: DirectXUpdateInstallPlugIn(): Plug-In RGB9Rast_1_x86.cab does not exist. 05/28/08 08:02:22: dxupdate: ----- 05/28/08 08:02:22: dxupdate: DirectXUpdateInstallPlugIn(): Plug-In RGB9Rast_1_x64.cab does not exist. 05/28/08 08:02:22: dxupdate: ----- 05/28/08 08:02:22: dxupdate: DirectXUpdateInstallPlugIn(): Plug-In RGB9Rast_2_x86.cab does not exist. 05/28/08 08:02:22: dxupdate: ----- 05/28/08 08:02:22: dxupdate: DirectXUpdateInstallPlugIn(): Plug-In RGB9Rast_2_x64.cab does not exist. 05/28/08 08:02:22: dxupdate: ----- 05/28/08 08:02:22: dxupdate: DirectXUpdateInstallPlugIn(): DXUPDATE_MANAGEDDX 05/28/08 08:02:22: dxupdate: DirectXUpdateInstallPlugIn(): Checking for MDX_1.0.2902.0_x86.cab... 05/28/08 08:02:22: dxupdate: DXCheckTrust(): C:\Windows\system32\DirectX\WebSetup\MDX_1.0.2902.0_x86.cab is trusted. 05/28/08 08:02:22: dxupdate: Extracted file C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\mdx_1.0.2902.0_x86.inf from cab 05/28/08 08:02:22: dxupdate: DirectXUpdateGetSetupInformation(): DirectX Version: 4.09.00.0904.0 05/28/08 08:02:22: dxupdate: CheckDependency(): no dependency. 05/28/08 08:02:22: dxupdate: DirectXUpdateGetSetupInformation(): Section [4.09.00.0904.0-4.09.00.0904.0_WinNT] is being installed. 05/28/08 08:02:22: dxupdate: CLR version number = 2.0.50727 05/28/08 08:02:22: dxupdate: ----- 05/28/08 08:02:22: dxupdate: DirectXUpdateInstallPlugIn(): DXUPDATE_MANAGEDDX 05/28/08 08:02:22: dxupdate: DirectXUpdateInstallPlugIn(): Checking for MDX_1.0.2903.0_x86.cab... 05/28/08 08:02:22: dxupdate: DXCheckTrust(): C:\Windows\system32\DirectX\WebSetup\MDX_1.0.2903.0_x86.cab is trusted. 05/28/08 08:02:22: dxupdate: Extracted file C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\mdx_1.0.2903.0_x86.inf from cab 05/28/08 08:02:22: dxupdate: DirectXUpdateGetSetupInformation(): DirectX Version: 4.09.00.0904.0 05/28/08 08:02:22: dxupdate: CheckDependency(): no dependency. 05/28/08 08:02:22: dxupdate: DirectXUpdateGetSetupInformation(): Section [4.09.00.0904.0-4.09.00.0904.0_WinNT] is being installed. 05/28/08 08:02:22: dxupdate: ----- 05/28/08 08:02:22: dxupdate: DirectXUpdateInstallPlugIn(): DXUPDATE_MANAGEDDX 05/28/08 08:02:22: dxupdate: DirectXUpdateInstallPlugIn(): Checking for MDX_1.0.2904.0_x86.cab... 05/28/08 08:02:23: dxupdate: DXCheckTrust(): C:\Windows\system32\DirectX\WebSetup\MDX_1.0.2904.0_x86.cab is trusted. 05/28/08 08:02:23: dxupdate: Extracted file C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\mdx_1.0.2904.0_x86.inf from cab 05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): DirectX Version: 4.09.00.0904.0 05/28/08 08:02:23: dxupdate: CheckDependency(): no dependency. 05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): Section [4.09.00.0904.0-4.09.00.0904.0_WinNT] is being installed. 05/28/08 08:02:23: dxupdate: ----- 05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): DXUPDATE_MANAGEDDX 05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Checking for MDX_1.0.2905.0_x86.cab... 05/28/08 08:02:23: dxupdate: DXCheckTrust(): C:\Windows\system32\DirectX\WebSetup\MDX_1.0.2905.0_x86.cab is trusted. 05/28/08 08:02:23: dxupdate: Extracted file C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\mdx_1.0.2905.0_x86.inf from cab 05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): DirectX Version: 4.09.00.0904.0 05/28/08 08:02:23: dxupdate: CheckDependency(): no dependency. 05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): Section [4.09.00.0904.0-4.09.00.0904.0_WinNT] is being installed. 05/28/08 08:02:23: dxupdate: ----- 05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): DXUPDATE_MANAGEDDX 05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Checking for MDX_1.0.2906.0_x86.cab... 05/28/08 08:02:23: dxupdate: DXCheckTrust(): C:\Windows\system32\DirectX\WebSetup\MDX_1.0.2906.0_x86.cab is trusted. 05/28/08 08:02:23: dxupdate: Extracted file C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\mdx_1.0.2906.0_x86.inf from cab 05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): DirectX Version: 4.09.00.0904.0 05/28/08 08:02:23: dxupdate: CheckDependency(): no dependency. 05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): Section [4.09.00.0904.0-4.09.00.0904.0_WinNT] is being installed. 05/28/08 08:02:23: dxupdate: ----- 05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): DXUPDATE_MANAGEDDX 05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Checking for MDX_1.0.2907.0_x86.cab... 05/28/08 08:02:23: dxupdate: DXCheckTrust(): C:\Windows\system32\DirectX\WebSetup\MDX_1.0.2907.0_x86.cab is trusted. 05/28/08 08:02:23: dxupdate: Extracted file C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\mdx_1.0.2907.0_x86.inf from cab 05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): DirectX Version: 4.09.00.0904.0 05/28/08 08:02:23: dxupdate: CheckDependency(): no dependency. 05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): Section [4.09.00.0904.0-4.09.00.0904.0_WinNT] is being installed. 05/28/08 08:02:23: dxupdate: ----- 05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): DXUPDATE_MANAGEDDX 05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Checking for MDX_1.0.2908.0_x86.cab... 05/28/08 08:02:23: dxupdate: DXCheckTrust(): C:\Windows\system32\DirectX\WebSetup\MDX_1.0.2908.0_x86.cab is trusted. 05/28/08 08:02:23: dxupdate: Extracted file C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\mdx_1.0.2908.0_x86.inf from cab 05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): DirectX Version: 4.09.00.0904.0 05/28/08 08:02:23: dxupdate: CheckDependency(): no dependency. 05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): Section [4.09.00.0904.0-4.09.00.0904.0_WinNT] is being installed. 05/28/08 08:02:23: dxupdate: ----- 05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): DXUPDATE_MANAGEDDX 05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Checking for MDX_1.0.2909.0_x86.cab... 05/28/08 08:02:23: dxupdate: DXCheckTrust(): C:\Windows\system32\DirectX\WebSetup\MDX_1.0.2909.0_x86.cab is trusted. 05/28/08 08:02:23: dxupdate: Extracted file C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\mdx_1.0.2909.0_x86.inf from cab 05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): DirectX Version: 4.09.00.0904.0 05/28/08 08:02:23: dxupdate: CheckDependency(): no dependency. 05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): Section [4.09.00.0904.0-4.09.00.0904.0_WinNT] is being installed. 05/28/08 08:02:23: dxupdate: ----- 05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): DXUPDATE_MANAGEDDX 05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Checking for MDX_1.0.2910.0_x86.cab... 05/28/08 08:02:23: dxupdate: DXCheckTrust(): C:\Windows\system32\DirectX\WebSetup\MDX_1.0.2910.0_x86.cab is trusted. 05/28/08 08:02:23: dxupdate: Extracted file C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\mdx_1.0.2910.0_x86.inf from cab 05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): DirectX Version: 4.09.00.0904.0 05/28/08 08:02:23: dxupdate: CheckDependency(): no dependency. 05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): Section [4.09.00.0904.0-4.09.00.0904.0_WinNT] is being installed. 05/28/08 08:02:23: dxupdate: ----- 05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Checking for Feb2005_d3dx9_24_x86.cab... 05/28/08 08:02:23: dxupdate: DXCheckTrust(): C:\Windows\system32\DirectX\WebSetup\Feb2005_d3dx9_24_x86.cab is trusted. 05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): DirectX Version: 4.09.00.0904.0 05/28/08 08:02:23: dxupdate: CheckDependency(): no dependency. 05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): Section [4.09.00.0904.0-4.09.00.0904.0_WinNT_Feb2005_d3dx9_24_x86.cab] is being installed. 05/28/08 08:02:23: dxupdate: ----- 05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Plug-In Feb2005_d3dx9_24_x64.cab does not exist. 05/28/08 08:02:23: dxupdate: ----- 05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Plug-In Feb2005_MDX_x86.MSI does not exist. 05/28/08 08:02:23: dxupdate: ----- 05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Checking for Apr2005_d3dx9_25_x86.cab... 05/28/08 08:02:23: dxupdate: DXCheckTrust(): C:\Windows\system32\DirectX\WebSetup\Apr2005_d3dx9_25_x86.cab is trusted. 05/28/08 08:02:23: dxupdate: Extracted file C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\apr2005_d3dx9_25_x86.inf from cab 05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): DirectX Version: 4.09.00.0904.0 05/28/08 08:02:23: dxupdate: CheckDependency(): no dependency. 05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): Section [4.09.00.0904.0-4.09.00.0904.0_WinNT] is being installed. 05/28/08 08:02:23: dxupdate: ----- 05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Plug-In Apr2005_d3dx9_25_x64.cab does not exist. 05/28/08 08:02:23: dxupdate: ----- 05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Plug-In Apr2005_MDX_x86.cab does not exist. 05/28/08 08:02:23: dxupdate: ----- 05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Checking for Jun2005_d3dx9_26_x86.cab... 05/28/08 08:02:23: dxupdate: DXCheckTrust(): C:\Windows\system32\DirectX\WebSetup\Jun2005_d3dx9_26_x86.cab is trusted. 05/28/08 08:02:23: dxupdate: Extracted file C:\Users\RICHAR~1\AppData\Local\Temp\DX3162.tmp\jun2005_d3dx9_26_x86.inf from cab 05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): DirectX Version: 4.09.00.0904.0 05/28/08 08:02:23: dxupdate: CheckDependency(): no dependency. 05/28/08 08:02:23: dxupdate: DirectXUpdateGetSetupInformation(): Section [4.09.00.0904.0-4.09.00.0904.0_WinNT] is being installed. 05/28/08 08:02:23: dxupdate: ----- 05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Plug-In Jun2005_d3dx9_26_x64.cab does not exist. 05/28/08 08:02:23: dxupdate: ----- 05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Plug-In Jun2005_MDX_x86.cab does not exist. 05/28/08 08:02:23: dxupdate: ----- 05/28/08 08:02:23: dxupdate: DirectXUpdateInstallPlugIn(): Checking for Aug2005_d3dx9_27_x86.cab... 05/28/08 08:02:23: dxupdate: DXCheckTrust(): WinVerifyTrust() failed, error = 0x80096010. 05/28/08 08:02:23: dxupdate: DXCheckTrust(): C:\Windows\system32\DirectX\WebSetup\Aug2005_d3dx9_27_x86.cab is not trusted. The file may be damaged. Please check valid certificate is installed and Cryptographic Services are enabled. 05/28/08 08:02:23: dsetup32: CSetup::InstallPlugIn(): DirectXUpdateInstallPlugIn() failed. 05/28/08 08:02:23: DXWSetup: DSetupCallback(): Phase = 0, Steps = 0 05/28/08 08:02:23: dsetup32: start finalizing: phase: 0 - 0, total: 0 - 0 05/28/08 08:02:23: DXWSetup: DSetupCallback(): Phase = 3, Steps = 0 05/28/08 08:02:24: dsetup32: Installation ended with value -21 = A cabinet file necessary for installation cannot be trusted. 05/28/08 08:02:26: DXWSetup: WM_APP_ENDINSTALL 05/28/08 08:02:26: DXWSetup: CDXWSetup::~CDXWSetup() 05/28/08 08:03:12: DXWSetup: CreatePropertySheet() returns -21. 05/28/08 08:03:12: DXWSetup: Deleted file C:\Windows\system32\directx\websetup\dsetup.dll. 05/28/08 08:03:12: DXWSetup: Deleted file C:\Windows\system32\directx\websetup\dsetup32.dll. Post #123307 Richard Posted 5/30/2008 6:15:12 PM Post in reply to: Chuck Walbourn [MSFT] Since i am a developer .. i decided to download the directx SDK 9.x found at http://www.microsoft.com/downloads/details.aspx?familyid=572BE8A6-263A-4424-A7FE-69CFF1A5B180&displaylang=en got an error .... bad signature .....please help Post #123599 Chuck Walbourn [MSFT] Posted 5/31/2008 12:05:03 AM nqwIHA.4376@TK2MSFTNGP06.phx.gbl> There is something seriously wrong with either your harddisk or your system generally here. The log shows that some files are validating, while others are failing. Try clearing out your %TEMP% directory and your %WINDIR%\System32 or SysWow64\DirectX\WebSetup directory and retry the websetup. In fact, I'd recommend you run a harddisk scan to fix errors and checking for bad sectors first. -- Chuck Walbourn SDE, XNA Developer Connection This posting is provided "AS IS" with no warranties, and confers no rights. Post #123765 Richard Posted 6/7/2008 9:15:11 PM Post in reply to: Chuck Walbourn [MSFT] New DELL XPS M1730 .. bought it a montha ago. I have download the DirectX 9.x deveral times. No other appications or installs since has failled in anyway. Hard to beleave that everydownload i have done falls on the same failing sectors. Will run a checkdisk ... return with results. BTW ... there are many folks having the same inssue with the same environment since march ... they just haven't all found their way here. Post #129330 Richard Posted 6/8/2008 8:25:04 AM Post in reply to: Chuck Walbourn [MSFT] Ran a chkdisk ... no failures .. toke forever on 650gb ... downloaded websetup from here http://www.microsoft.com/downloads/details.aspx?familyid=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en same failure Post #129560 « Prev Topic | Next Topic » 23 posts, Page 2 of 3 ««123»» Reading This Topic Active Users: 0 (0 guests, 0 members, 0 anonymous members) No members currently viewing this topic. 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