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Lead Forum Moderator
Group: Vista Forum Moderator
Last Login: 2 days ago @ 3:27:13 PM
Posts: 1,962, Visits: 1,793 |
| There have been reports that despite settings to the contrary, Norton (i.e., Symantec) product firewalls are preventing access to the Internet. The solution that has worked has been to completely uninstall the Norton products. Since the standard method doesn't always work, use the details in the link below to download and run a "clean" routine:
http://service1.symantec.com/SUPPORT/norton2008.nsf/docid/2007082908475279?Open&src=symsug_us&docid=2005033108162039&nsf=tsgeninfo.nsf&view=docid&pid=2007020923124413&pkb=sharedtech
ASUS A832nSLI-Deluxe, AMD 64X2 4400 OC 2.4GHz, 3GB OCZ,
Running: XP Pro, Vista Ultimate 32-bit, Vista Business, Ubuntu 7.10, Ubuntu 8.04 LTS
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Group: Forum Members
Last Login: 3/31/2008 1:34:34 AM
Posts: 2, Visits: 12 |
| Thanks for this. Saved my bacon. Norton Internet Security 2008 almost certainly killed my network on Vista Ultimate.
My network consists of a wireless access point, with main PC (Vista Ultimate) and file server connected via cable, and 2 laptops connecting wirelessly. Yesterday morning the connectivity on my main PC was fine. I arrived home and turned on the PC. The network icon ishowed "Local access". My file server and laptops were connecting just fine. The network repair wizard showed 'Windows confirmed that "Primary DNS Server" is currently online, but is not responding to connection attempts at this time'. It suggested resetting the NIC (which I did - again) and also advised "The following policy may need to be adjusted to allow Windows to connect:
Policy Provider:-
Filter Name: SynNetDrv Firewall Filter OUTBOUND TRANSPORTV4
Ping returned "General failure".
I rolled the NIC back to an earlier driver; installed a driver from the vendor's site; changed network cables; tried different router port; rebooted router; changed the NIC; disabled Norton Internet Security 2008 firewall and protection; turned off Norton AntiBot; tried System Restore (which failed for some reason). All to no effect.
Finding this thread earlier, I decided it was time to see if it would work. I downloaded the Norton Uninstall Tool and ran it. I think there was a reboot next, but my network was restored! Reinstalled Norton Internet Security 2008, ran Live Update and rebooted. My network is still okay.
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Group: Forum Members
Last Login: 3/31/2008 1:34:34 AM
Posts: 2, Visits: 12 |
| | Note that ping returned "General failure" regardless of the destination. Even ping 127.0.0.1 returned "General failure". The NIC driver was shown by Vista as "This device is working properly", and results from ipconfig /all looked fine. I'm using static settings. And yes - my network is STILL working. So, thanks again for the sticky-post. |
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